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Arcserve 6.6 Woes

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by jcr 1 view

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Ri\unning Arcserve 6.6 Enterprise ed. on NW 5.1 Server. Current svc paks for NW and Arcserve. Arcserve hangs everytime when initializing the tape changer. It initializes the first few slots, but then hangs on slot 3 or 4. Has anyone experienced the same/similar problems? Any suggestions at all would be greatly appreciated. CA Support has been fairly useless. THanks in advance.

5 replies

by coolmike77

I had a similar experience when attempting to install Arcserve 6.6 with Netware 5.1. I called ArcServe tech support and they informed me that this version wouldn't run on Netware 5. I had to upgrade to ArcServeIT even though I had just bought version 6.6 for Y2K purposes. After getting ArcServeIT it installed and worked like previous versions.

by kevin

I havn't expierenced anything like this first hand but, here are some of the questions that I would start asking.

What kind of changer is it?
Can the firmware on the changer be updated?
What kind of scsi controller is the changer using?
Are the changer and the controller on CA's certified device list?
When ARCserve starts at what point does the changer hang? Does ARCserve's nlm loader give you any messages? Are there any error messages on the system console?

Has the changer worked previously?
Is there a bad tape in the changer? What happens when you only have a tape in the first slot of the changer? Does it hang when there are no other tapes in the drive?

Have you tried telling ARCserve to load using uper memory? (See TID 10054428)

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