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ArcserveIT6.6 (NW4.11) upgrade

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7 replies

by ronmm

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How do I configure asconfig.ini for a PCI Controller? - I dont see a host number when I do a list storage adapters. This happened because the dlt4000 tape ran out of room & we tried to install a DLT7000, but Dell sent us a aha2940U2 controller & told us to use aic78U2.ham, & scsi2tp.cdm to add the new controller for the new tape. CA is totally unresponsive to support calls & emails. Arcserve is making me look bad - every time I try to do ANYTHING with it.

7 replies

by fgarber

Have you checked the CA web site to see if there are special drivers needed for the new tape drive. They have a list of all supported tape drives and all the necessary drivers needed to use them.
www.ca.com

by jimbb

Don't use a "controller" in ARCserve, but use a "generic" ASPI adapter. You do this in the Device Setup utility, that will adapt the necessary files for you. Try using a "Adaptec ASPI controller" or something that looks like that (not 100% sure ofthe name), and ARCserve will tell you to use "NWASPI.CDM". You can install and load this through Install|Driver Options|Configure Disk and Storage...
NWASPI will run on top of your .HAM driver, it's some sort of an intermediate driver. If anything changes in the future, no need to reconfigure ARCserve, since NWASPI will talk to any possible new HAM driver as well.

Jim

by ronmm

It wasn't the drivers, I needed to stop trying to specify the HCA number & use DMA address instead. Very good backup speeds ater that.

Found it on my own, CA never did respond to support requests.

by paul.bullock

have you tried loading nwaspi, from what i remeber when I had a similar problem, this resolved it.

by ronmm

It wasn't the drivers, I needed to stop trying to specify the HCA number & use DMA address instead. Very good backup speeds ater that.

Found it on my own, CA never did respond to support requests.

This discussion is closed to new replies.