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Asterix based Fonality phone system http://www.fonality.com/

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by ishaikh1 1 view

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I am looking into replacing our existing legacy phone system with Asterix based Fonality
What do you think of Asterix based commercially supported phone system like Fonality
http://www.fonality.com/ Pros and cons.
Share your experience working with any of these Asterix based commercially supported voip systems.

4 replies

by paulk

Hi,
I'm also interested in this. I had a look at the fonality site and their solution looks pretty slick.

I have a customer with an analogue PBX servicing 20 extensions and connecting to the PSTN via 2 ISDN lines. Would fonality be a good replacement for this?

Thanks

Paul

by jsosterhaus

Don't do it; I thought the same thing... the system is unstable and will cause you so many headaches

by jsosterhaus

I am a tech company out of Wisconsin. The fonality system is terrible. It crashes, the call quality is low, it drops calls, and the support is the worst I have ever seen. Add to this they automatically push out updates that messup the phone system and you have a terrible system. The phone system has some nice features, but spend the extra money and go with an Avaya or Cisco IP solution; or just stay with digital.

by scott

I implemented this as a solution for two customers. One customer purchased the call center edition and called me way late in the game to install the system for them. I dropped everything, did the install and haven't looked back (except once). They seem pretty happy with the system. I felt the sales department was misleading and they didn't get exactly what they where expecting. Second customer purchased the system under my recommendation and that was a mistake on my part. Everything I ordered showed up on time (actually in really good time) however after having the system in for a week I had a module go bad on one of the interface cards and it took several days to get it replaced (even with the next day business replacement). I never, still to this day, have had a post install meeting. I am working on rolling out a asterisk based solution with no fonality front end to satisfy my customer and save my relationship with them. - My VOTE - Spend the time and energy to develop your own solution.

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