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Auto Reboot

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by jcauble

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I am running Windows NT 4.0 at SP5. Frequently when I open or save a file under WORD 2000, the system will reboot without warning. This is intermittent, sometimes WORD works. Search of Technet has revealed nothing.

Today I was trying to download a paper from TechRepublic, and after clicking on Download, but before the "what do you want to do, open or save" dialog, it rebooted. This happened twice. I downloaded from another system, also NT4 @SP5.

Your mission, should you choose to accept it, is to help me disable auto-reboot and get this thing working again.

Thanks for your ideas.

Frustrated Jim

13 replies

by dmiles

Sounds like a Auto Exec Macro and you can refer to this Related KB articleQ210565

by pyro

mmm... that happend to me frequently
if ur using AMD or INTEL cpu's Check for over heating!!

Pyro

by hungry cat

Check last version of HCL list. (Hardware Compatibility list). You can find something, but i not thrust for this. Check your hardware:
At first, check your memory. Maybe some chips was damaged. Second - check BIOS for system delays conserning memory. Third - try to dissable cashe. If hungs don't left you - check CPU fan. Does it work normaly? In any case it is 99% your problems is hard, not soft.

by tchieng

This rebooting feature is hardware related. It's either a over heating CPU or defective motherboard. I have two IBM PC 300GL that does exactly what you're descibing here. I reformated both hard drives, reloaded Windows 98, not NT. Same results. Finally swapped the motherboard and everything is A- OK.

by markgast

This definetly sounds like a hardware problem. What is the wattage of your power supply? If you have a cheap power supply and have added to many energy hungry drives or peripherals you can get "auto-reboots". You say that it reboots when you try to open or save a file, eh? It sounds like that when the hard drive spins up to working speed it is sucking to much juice and causes the power supply to trip out. I would suggest replacing/upgrading your power supply to at least 300 Watts, more if you can afford it. P.S. I am a A+ certified tech.

by iowa_usa

Just ran into a similiar problem. Happened to be on a Gateway machine. They even sent a new machine to the user. I knew it had to be a power problem. Elimiate any possible electrial "powerstrip" problem. Like the other it could be the power supply,CPU heat is very common, but in my case I had to disable the "Power Manager" in the hardware setup. I think it was the Monitor causing the real problem, but not sure, I just left it disabled. Try that.

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