11 replies
by erikdr
Cannot comment on that one, don't know all players in the market.
Last year, we opted for Peoplesoft Vantive CRM for B2C and a bit B2B, in competition with e.g. Siebel and Oracle. Peoplesoft was the most customisable, and is heading to become a library of modules which you can integrate into your own Java-based website.
Hope this helps,
/ The Netherlands
by turkerc
by wteeter_98
We're in the research phase of our own CRM investigation initiative. Here's a link that may be helpful... "http://www.crmassist.com/" ...Itcontains quite a bit of info about CRM vendors and consulting firms that are involved with CRM implementation (click on Resources: Consulting Firms).
Hope this helps
by turkerc
by turkerc
user nr= about 80
We are looking for e-CRM solution
personalisation and user interaction is a must. We have to connect the CRM with our SQL based ERP system.
by ben low
I think the best answer lies within your own company vision and main objective in deploying B2B and CRM applications. Looking at software features without having clear understanding on your own internal process will waste all resources in implementing E-business initiatives.
I would advise that involve all departments which are going to be affected by this initiative including the CEO. Make sure everyone has clear understanding with the current workflow. All team members must involve in matching software features such as BroadVision to your work process and make improvements from it to reduce redundant processes. Study from your customer views in accessing every steps of using such deploying and you are not far from another e-businesssuccess story. Remember to deploy a good directory services such as Novell Directory Services to help you in managing those personlization profiles too.
by turkerc
by james_randy
by turkerc
by turkerc
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