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Blue screens at shutdown

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by topesblues 1 view

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We have a Compaq (Deskpro\PIII\128 Mb ram.)running NT 4.0.
The machine runs fine until shutdown. Just before the last window (the restart window) comes up it blue screens ans starts a memory dump.The message at the top of the screen says "kmode exception not handled. Address 801aff72 has base at 80100000-ntoskrnl.exe"
Ive reinstalled SP6 and reloaded vidio drivers. Microsofts database does'nt seem to have any info. Any ideas? I could really live without rebuilding this machine....

7 replies

by syscokid

From http://www.jsiinc.com/TIP1800/rh1897.htm

See if this helps.

1897 ? BSOD: STOP 0x0000001e in Ntoskrnl.exe?

If you receive the following during boot:
STOP 0x0000001e (0xc0000005, 0x801a8a83, 0x00000000, 0x005c0069)
KMODE_EXCEPTION_NOT_HANDLED Address 801a8a83 has base at 80100000 - ntoskrnl.exe

you may have a corrupt SOFTWARE hive.

If your ERD won't repair it, it probably is registry corruption.

The safest method of recovery is to restore the SOFTWARE hive from a backup.
If you don't have one, you could try tip 0505, replacing only the software hive.

NOTE: You will loose registry entry made since the last RDISK.EXE execution.

by syscokid

Another possibility, from http://www.compaq.com/support/techpubs/customer_advisories/DN991202_CW01_0.html

Release Date: December 1999

Description:
Receive the following NT 4.0 blue screen when shutting down the computer.

KMODE_EXCEPTION_NOT_HANDLED add: 8011a12e has at 00000000X0000001e (0Xc0000005,0X8011a12e,80100000-ntoskrnl.

This issue may occur after performing the following steps to add a TCP/IP, install Service Pack 4 (SP4), ignore the RESTART YOUR COMPUTER suggestion, make a change such as selecting a different Color Palette, and then shut down the computer:

Click START > SETTINGS > CONTROL PANEL.
Double click the NETWORK icon.
Select the PROTOCOLS tab.
Click the ADD button.
Select TCP/IP PROTOCOL.
Click the OK or HAVE DISK button.
Resolution:
You should always restart the computer after installing software (including Service Packs) to maintain a stable operating system. Cold boot the computer to resolve the issue.

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