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BSOD on XP when starting MS Office programs

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2 replies

by jtankard

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I have a user who is pulling her hair out. Her XP SP3 computer worked fine until she opened MS Word 07. Then it went to BSOD. I repaired Office and it worked with Word. Then she opened PowerPoint and BAM! back to bad old BSOD. Short of wiping the OS and ideas?

2 replies

by robo_dev

word.exe /safe I think

Also keep in mind each Office app has an assigned folder for the document, a different folder for auto-backup files, and another folder for temp files.

Make sure those directories exist, are not full of 8 billion temp files, and the file system and/or hard drive are not corrupt.

Safe mode loads without add-ins. Does the user have add-ins?

Also could be a virus, or even a bad printer driver....

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