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Cannot boot operating system

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by rkurtzie

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I have a Dell Dimension 5100. OS is (supposed to be) Windows XP w/ service pack 1a. Service tag DKW2B81. Bios version A01 (05/25/05). Processor Intel P4 CPU 2.80Ghz. Numbers visible on motherboard are DS/N CN-OJ8885-69861-57J-1422 C/O CN. After running self diagnostics on just about everything including the hard drive, internal memory and timing. Under the Symptom Tree, Cannot Boot the OS, System Timer-Timer Functionality Test, the following error code is displayed: 4C00:041C. Msg: "Channel 2 is not operating correctly. No periodic ticks were generated. Realtime clock is probably not functioning." Express Test yields same results. I have tried to re-boot via CD, system receovery F-11 (Dell specific?), re-seating internal memories, hard drive, bios battery (did not replace yet) and removing the cable internet modem. Cannot boot in any safe mode nor restore to last known configuration. Upon restart, the following screens are observed: Dell logo screen with F2 or F12 options. When trying to reload windows via the original CD that came with the computer, "windows setup" appears in the upper left of the display, windows appears to be reloading, then "setup is starting windows" appears in the lower left of the display. It hangs there. Tried contacting Dell to no avail. Any suggestions?

3 replies

by zlitocook

System Summary

Service Tag: DKW2B81
System Type: Dimension 5100
Ship Date: 8/29/2005
Dell IBU: Americas

Quantity Parts # Part Description

0 4X388 INSTRUCTION, PREP-MTL, DEVIATION, DIMENSION, INCREASE, NUMBER
1 FC754 PROCESSOR, 80547, PENTIUM 4 PRESCOTT DT, Pentium 4 Prescott DT, 2.8GHZ, 1 MEGB, 533FSB, SOCKET T, E0, MALE
0 149DF INFORMATION, PREPARATION MATERIAL, DEVIATION, PRECISION WORKSTATION, INCREASE, #2
0 702EX INFORMATION, PREPARATION MATERIAL, DEVIATION, PRECISION WORKSTATION, INCREASE, #1
1 J4628 KEYBOARD, 104, UNIVERSAL SERIAL BUS, UNITED STATES, ENTRY, LEAD FREE, LITEON
1 W7751 MOUSE, UNIVERSAL SERIAL BUS, 2BTN, LEAD FREE, ENTRY, PRIMAX ELECTRONICS LTD
2 C6795 DUAL IN-LINE MEMORY MODULE, 256, 400M, 32X64, 8, 240, 1RX8
1 X2749 MODEM, V.92, DATA FAX, INTERNAL, DONNY, DELL AMERICAS ORGANIZATION
1 W7961 ASSEMBLY, COMPACT DISK READ WRITE, 48X, HALF HEIGHT, TOSHIBA SAMSUNG STORAGE TECHNOLOGY, CHASSIS 2005
1 D9926 ASSEMBLY, DIGITAL VIDEO DISK DRIVE, 16X, HALF HEIGHT, TOSHIBA SAMSUNG STORAGE TECHNOLOGY, CHASSIS 2005, LEAD FREE
1 R9239 KIT, SPEAKER, 12V, AS501, NMB
1 C6173 ASSEMBLY, CABLE, AUDIO, 10P, FRONT, MATRIX,SMITH,MINI TOWER
1 K4562 CARD (CIRCUIT), MULTI-MEDIA, AUDIO, SB0413
1 Y4299 DISPLAY, FLAT PANEL DISPLAY, 17, DUAL VOLTAGE, 1704FPTT, MIDNIGHT GRAY, DELL AMERICAS ORGANIZATION
1 UC946 CARD (CIRCUIT), GRAPHICS, 256, RADEON, X600, MRMGA+
1 4D353 HARD DRIVE, 80G, NATIVE COMMAND QUEUEING, 7.2K, 8M, LEAD FREE, MAXTOR SABRE
1 F8113 ASSEMBLY, FLOPPY DRIVE, 1.44MEGB, NEC CORPORATION, CHASSIS 2005, ULD
1 CD940 KIT, SOFTWARE, WORDPERFECT, 12, PLUS-TRIAL

This is still under warrenty, Have you reset the Cmos, or tried flashing the Bios?

by hal 9000

As Zilto has said this is still UG so RMA it straight back to Dell for repair.

It's not worth mucking around with at the moment I just hope that you have a backup of your data as Dell will wipe the drive and attempt a clean install first then proceed to finding the faulty part.

But from your description when you attempt to reload Windows the [b]Setup is Starting Windows[/b] should be at the top left side of the screen so there is something wrong with the M'Board. CPU, Video or Ram to allow this to happen. You might even have a bad Power Supply which can't provide enough power when required to start up.

If you currently don't have a backup you can pull the HDD fit it to a USB Caddy and recover your data. Just remember if you have encrypted it you'll need to save the encryption Key or it will be useless and they way you have encrypted it depends on how you save the encryption key but this is the MS methoid

http://tinyurl.com/orpmf

You may also need to Take Ownership of the files so you'll need to follow the directions here

http://tinyurl.com/3aw7

If you don't have any data that is worth saving you can just send the faulty unit back to Dell for repair but make sure that you save anything important as you'll most likely never actually see it again after the repair and don't forget your e-mail as that is important from a Legal Sense.

Col

by ckmate05

I am having the same problem (See post on this board concerning PC Caught In a Loop at Boot). I've about got it narrowed to the motherboard or the HDD. Since your machine is still under warranty, send it back and let Dell have the headache. As previously mentioned, save anything you value because it will be gone.

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