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Cannot send using Charter E-mail account

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4 replies

by casemaker

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Hi,
I have a pc on the bench. All of a sudden I am unable to send email. I can receive ok. I can go online to mail.charter.net and it sends and receives. Charter does not support Outlook Express and all they will say is it is an issue with outlook. The 2 error messages I receive are.

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'xxxx@xxxx.com'. Subject 'TEST', Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server Response: '550 #5.1.0 Address rejected.', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

The connection to the server has failed. Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
Any thoughts

4 replies

by bfilmfan

You aren't authenticating to the server.

Check the charter site for the correct FQDN server name, port and accepted authenticated methods.

by casemaker

I am using smtp.charter.net. According to charter that is the FQDN for its outgoing server. They no longer support Outlook or Outlook Express. I was told that Microsoft told them not to support the products but to direct the customer to a MS fee based support #.

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