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Can't connect to https web sites

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user has Windows XP with SP2. Recently converted from cable broadband to telco DSL. Now unable to access secure sites. Turned off firewalls, antivirus, spyware tools, etc. Still unable to access. Any suggestions?

10 replies

by bfilmfan

It would appear that port 443 is blocked at some point and it is mostly likely at the router. Use your configuration software to check to see if that port is open.

by dustyd

Update and run virus removal if all else looks OK.
This is a known virus signature.

by d'solve it

Hi,

On the user PC, open a command window and run netstat -a. You should get a response like below..

S:\>netstat -a

Active Connections

Proto Local Address Foreign Address State
TCP OBWAN:ftp OBWAN.deepspace.prof:0 LISTENING
TCP OBWAN:http OBWAN.deepspace.prof:0 LISTENING
TCP OBWAN:https OBWAN.deepspace.prof:0 LISTENING
TCP OBWAN:microsoft-ds OBWAN.deepspace.prof:0 LISTENING
TCP OBWAN:netbios-ssn OBWAN.deepspace.prof:0 LISTENING
TCP OBWAN:netbios-ssn OBWAN.deepspace.prof:0 LISTENING
UDP OBWAN:snmp *:*
UDP OBWAN:router *:*

Look for the line with https ... LISTENING.
This means that port 443 is OK. on this computer. Run this on the gateway/router. If this is ok at your end, then this service may be blocked at the ISP end.

Call up the DSL provider and find out.

Good Luck

by aysz88

Check the date/time settings on the computer. If the clock is off by too much (usually several days/months/years), SSL will start failing.

(I know this is too late for the original poster, but this is the #1 Google search result for "can't connect to https" so maybe it'll help some other people.)

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