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can't open PDF in mozilla

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by cpfeiffe 1 view

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I am using mozilla 1.2.1 (as shipped with RH9). I tried using upgraded versions (1.3, 1.3.1, 1.4.1) and it didn't make a difference. When I try to open a PDF the bottom of the screen shows that it transfers the document then it sticks on "Running Helper". My helper is set to open pdfs with xpdf. I tried other programs (ghostview, PS/PDF viewer, etc.). Nothing works. Its like the helper setting is wrong or it doesn't work in my mozilla browser. Strange thing is I can open it knoquerer with no problems. Konquerer is reading the same helper setting that I set in mozilla (I know this because when I go back to mozilla and change the setting to save the file and then launch konquerer the knoquerer browser will save the file). Strange that one front end works and the other doesn't. I don't like knoquerer and would prefer to keep using mozilla. Any ideas? All help is greatly appreciated.

7 replies

by cpfeiffe

I tried the acroread plugin too. No difference. I know xpdf should work too (I've seen it work on a co-workers machine) so something is just strange/wrong about my config. We tried everything we thought would apply to make my machine match his but still no good.

by cnadian-eh

Have you tried to get an answer from Redhat support?
I had the Redhat 8 distro for a few months, and there were a lot of things like this that cropped up. I couldn't get local mail configured (between machines on my lan), samba client worked, but Icouldn't get the file manager to run - looked at other distros and eventually tried Mandrake 9.1. They test everything excruciatingly well, and their distro turned out to be a work of art - especially the desktop config. No problems like this have come up at all. I use galeon, firebird and mozilla browsers and they all call Xpdf with no problems. I think Redhat is concentrating on the Enterprise (server) configurations. They've been doing a lot of work with Oracle to get the application clustertechnonlogy to work, so the desktop has been getting whatever resources that can be spared.

by cpfeiffe

Yeah, my opinion of Red Hat is also degrading. I've opened a call with Red Hat and they said they were able to duplicate the problem in some tests, but weren't sure how yet. I've found things to be much better under Debian and SuSE. It may not beas straight forward all the time for some people, but at least the basic stuff works without issue.

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