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Can't read a burnt CD.

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I have burned data to a blank CDR of my emails etc.from my girlfriend's computer, that had accrued whilst I was visiting her recently. I have encountered a problem when trying to read the CD on my own computers at home, of which I have two. The CD-Rom attempts to read the disc and then opens it but shows nothing on it as though it's empty. I have looked into the properties of the disc and it shows "0 free space and 0 used space".

What is very confusing, is that the disc can be read quite normally on my girlfriend's computer and also on a friends two desktop computers and one laptop computer. We are all running comparable computers all with XP Pro, service pack 2.

The following are details of my main computer in the hope this may help to resolve this problem.

Thank you in advance for your help.

Yours sincerely,

David deBoeck.

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OS Name Microsoft Windows XP Professional

Version 5.1.2600 Service Pack 2 Build 2600

OS Manufacturer Microsoft Corporation

System Name KYLIE

System Manufacturer System Manufacturer

System Model System Name

System Type X86-based PC

Processor x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1822 Mhz

BIOS Version/Date Award Software, Inc. ASUS A7V8X-X ACPI BIOS Revision 1007, 13/11/2003

SMBIOS Version 2.3

Windows Directory C:\windows

System Directory C:\windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"

User Name KYLIE\David

Time Zone GMT Standard Time

Total Physical Memory 512.00 MB

Available Physical Memory 198.28 MB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 1.22 GB

Page File C:\pagefile.sys

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12 replies

by jfjester

David,

Are you aware if the CD was finalized in the origional system in which it as burned?
If a CD is not finalized then it may be unable for another device to read it.

What is the age of your cdrom? is it also a burner? what speed is it able to read at? was the cd burned at a higher speed than the drive is able to read?

by hal 9000

There is another possibility here and that is the dye on the blank CD is not the right colour that can be read by your CD drives as they have the wrong colour laser for that dye type.

This happened quite a lot with the older drives on the new blanks.

Also it could be the recording software not actually closing off the session and because you are running a different software package it is unable to read a disc burnt with a different software package. It's quite possible that you're friends computer has compatible software that your computers don't.

Col

by hal 9000

There is another possibility here and that is the dye on the blank CD is not the right colour that can be read by your CD drives as they have the wrong colour laser for that dye type.

This happened quite a lot with the older drives on the new blanks.

Also it could be the recording software not actually closing off the session and because you are running a different software package it is unable to read a disc burnt with a different software package. It's quite possible that you're friends computer has compatible software that your computers don't.

Col

by sleepyguy1951

Thanks for your replies guys. Right here goes with the answers to your questions;
1. The CD was finalized in the origional system.
2. I have a Philips DVD/CD burner less than 12months old.
3. The burn speed was approx. x20 & my burner should cope with that ok.
4. I'm inclined to believe the dye should not be a problem as the CD was a Memorex, which I took with me & have used these with no problem on my own computer.
5. I burnt the CD using Roxio ECD & DVD Creator v6. I use this also on my computer. Strangely, another friends computer, which I tried runs Nero & the CD was fine on that too.

Any more help would be gratefully received.
Thanks again.
David (Sleepyguy)

by wcp

1. SW ? Boot to Safe Mode. If there?s no problem in Safe Mode, one or more startup programs are the culprit. Disable and enable the programs from MSCONFIG to find the culprit. Once you find it, uninstall and reinstall, or upgrade it.

2. Windows Registry ? Refer to http://tinyurl.com/fb8n7 and use Method 1 if applicable. If there?s AFS2K issue, install afsinst.exe from http://tinyurl.com/bxul6

3. Uninstall DVD-RW from Device Manager. Restart the computer and let Windows find it again.

4. HW ? Make sure your IDE cable is OK and power is adequate. Remove your DVD-RW to another system. If it does not read the CD, your DVD-RW is no good. If it reads the CD, it?s got to be Windows itself or other HW (MB, RAM, and so on).

by wcp

If you concluded the DVD-RW was no good, update the firmware if available.

by ontheropes

I just went to Phillips website and noticed that their burners don't support all CD formats so just maybe the CD is in an unsupported format for your pc.

by jonathanpdx

"I have a Philips DVD/CD burner less than 12months old."

Dave,

I would suggest acquiring a second CD/DVD burner of a different manufacturer (such as Lite-On, etc.) and install it in one of your two home machines. Phillips, although an excellent brand, is often quirky when it comes to reading discs burnt by other vendor's drives.

by lord ago 1

Another possibility, but I kinda doubt it, was the capacity of the cd. I ran into this one several times. Larger capacity CD-Rs (800MB or more)wouldn't even read on my asus cd drive and it's not even a year old!!! Read just fine on my writer though which is why I kinda doubt the capacity problem for you. You said you have a dvd/cd writer. I was able to read it using my writer.
Finalizing it wouldn't cause the problem. Not closing the session would cause it to not work on any of the other drives as far as i know. This is why i was thinking of the capacity problem.

by jeff.davies1

http://www.isobuster.com/

That tool reads pretty much everything, I've had it read failed CDR's and been able to retrieve the data from them easily.

It should be able to see the data on the CD, and then you can just extract it to your hardisk.

by sleepyguy1951

Hi Again Guys,
I'm sorry for not getting back too quickly but I suffer with M.E. (no, not the Windows kind!) & have been suffering badly lately. I haven't managed to try all your suggestions yet, so please bear with me.
Thanks again for all your help.
David

by sleepyguy1951

Hi Guys,
A friend has given me a CD Rom and it reads the discs okay. So I guess it must just be a problem with the Phillips drive being "quirky", as Jonathanx suggested. I have tried all the suggestions you have offered but they haven't unfortunately worked, which is why I can only assume the Phillips drive is the problem.

This is the first time I have ever posted a question on any site and I have been amazed at the help and goodwill you've shown me. Thank you all for your time and effort in trying to resolve my problem, you are terrific people.

I have read the FAQ's but I'm not quite sure as to whether I should now rate your answers and then close this question or not. Would someone please let me know what would be best.
Thanks again,
David

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