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Catalyst 5500 Sup Engine problems

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8 replies

by sgs_gti_jay 1 view

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I'm having difficulty accessing unit using Console port. Wondering if anyone has any suggestions.

So far i've verified console cable is good by hooking it up to aironet 1200 console port and accessing that device with no problems.

Sup Engine info
Supervisor Engine III-NFFC-II
Model: WS:X5530-E3

Using Hyperterm to access devices with the following settings

Com1
Baud: 9600
Data Bits: 8
Parity: None
Stop Bits: 1
Flow Control: None
Emulation: Auto-Detect
Terminal Keys
Input Translation: Shift-JIS
ASCII Setup: only item enabled is Wrap Lines for ASCII Receiving

I have 1 of 2 Pwr supplies enabled which shouldn't prevent accessing the console. All modules come online according to LED's and Sup engine displays Active. I've tried resetting the sup engine and also tried at various lower baud rates also tried the ctrl-break process to enter RomMon mode with no luck .. i do not get any info coming up on the workstation from the device. Just a blank terminal screen

Any help would be much appreciated

8 replies

by cg it

might try comm 3 or 4 and see if that works with your serial ports. often comm1 isn't serial port 1 but comm 3 or 4

what about web browser access?

by sgs_gti_jay

I was just going to verify the bios of the pc i'm at to see how things are mapped.. in Hyperterm i only have 2 options to select either Com1 or tcp/ip for telneting..

What get's me is i'm able to connect like i mentioned to my aironet access point from this pc so that should be verification that the port works correctly to connect to console on cisco devices using term software

by cg it

Drove me nuts for the first 10 minutes wondering what the heck. Then I just decided to try other comm ports. Lo and behold comm 4 got me to the router line.

by sgs_gti_jay

Bios had com ports set to auto so i manually set it to comm 3 and in the com port settings within device manager set that to com 3 aswell Fifo enabled still no dice

Would be just as easy to telnet but i do not have any info on any settings as it was purchased from a university not long ago.

by sgs_gti_jay

Since i'm able to connect to other cisco devices via the console port from this system i'm pretty much thinking that either the Console port on the Sup engine is dead / not working correctly or something has been disabled within the config.

I'm no sure if there is a way to manually reset the sup engine?>>

by dmetheny1

Believe it or not, the Catalyst 5500 requires a straight-through console cable, as opposed to the standard rolled cable that most (if not all!) other Cisco equipment uses.

I ran into this SAME issue today, and luckily had a DB9 connector that I connected to my serial port, and used a standard patch cable.

Worked like a charm!

by sgs_gti_jay

Your absolutly correct, i tried this out and it worked like a charm. Thanks for the info

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