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Citrix app. does not launch

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by sc00by

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We have a 5 client license for Citrix Metaframe v1.8 running service pack 3. Clients are connecting through their web browser using ICA client software V6. No recent changes have been made to our Citrix server or network infrastructure but now someclients when they are at the published application page and click on a app. get no response.
Also some clients get an error message saying the Citix server is unavailable when they first log in but a simple reboot of the Citrix server takes care ofthat.
There is nothing in the server?s event log that would indicate a problem. I have had users uninstall the ICA client software, which includes deleting the Citrix folder and reinstall the latest version to no avail, also have upgraded there IEto IE6. No go so far. I have had users log on with the account of a user who is able to connect and still no joy. The users swear they have not made any changes to there computers other than the upgrade of Internet Explorer.
Any help would be muchappreciated.

3 replies

by sprocket

Sounds like an IP addressing problem.
Check all your IP addresses and subnet addresses and your users addresses.

Ask your users to add the server address into the citrix client address list.

by sc00by

Thank you Sprocket,
The IP addressing is fine. However I have now isolated the problem to IE5.5 and IE6. A user tried to connect with Netscape and it works fine for him now. I still ahve not been able to pin down what it is in IE that is causing the problem. I have tried lowering all security settings and no joy.

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