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comp logs off as soon as booted

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by e.davies2

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my grandaughter has just changed from winme to winxp and as soon as she puts the broadband in the computer logs off as soon as it logs on.... its ok till she puts the usb port infor the broadband please help thank you

3 replies

by willcomp

As best I understand situation, computer reboots when USB cable for broadband modem is connected.

Problem is likely caused by old drivers for USB broadband modem connection that are not compatible with XP. Assume it was an upgrade from Me and not a clean install of XP.

Uninstall old drivers and reinstall XP compatible drivers for broadband modem.

Most broadband (cable/DSL) modems have an ethernet port in addition to the USB port. If that's the case, optimum solution is to use ethernet connection. If you don't already have an ethernet adapter, they are cheap and easy to install. XP will automatically recognize most adapters. If necessary, driver installation is usually simple and straightforward.

Ethernet connection is more reliable than USB connection and is preferable anytime it can be used.

Dalton

by e.davies2

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thnx will for answer to my question. we are trying to do what you say sounds very sensible to me .....thank you from a greatful gran

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