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computer logins in to blank blue screen

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by mark_its 1 view

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On startup, I get login window, enter credentials then I get a blank blue screen with only the mouse cursor and I can move the mouse on screen. I get no response from a CTL-ALT-DEL. No reponse from any keyboard activity.
I can boot into Safe Mode with Networking and can get on the Internet, I can map a network drive of other servers on my network. I can run some apps in this limited Safe Mode.
I cannot boot to full mode.
OS is Windows XP Pro with SP2

3 replies

by robo_dev

One main difference is that safe mode comes up in 640x480 8-color VGA mode, while full mode does none of that.

a) Run diagnostics to make sure your video is working and that you don't have a memory or drive problem.

b) Do a system restore from safe mode:

http://support.microsoft.com/kb/304449

by mark_its

Thank you robo_dev, your suggestion to do a system restore in safe mode worked and I didn't loose anything.

Now it's back to work.

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