Hmmm, if you are looking for a boiler plate report to modify or use as an outline, I can take a whack at using Google to find such things for you.
However, if you'd like to learn how create this kind of deliverable, that is a different question. In fact, the report is an answer to the question "How can we server our internal and external customers more effectively." "Effectively" does not necessarily mean "less expensively," at least not right away.
Who is the client's competition? Does your client mention peer agencies favorably or unfavorably? In other words, is there a living example of how they want to work, and the kind of processes they would like to avoid? This can be the catalyst for a little project management outline I use:
Project management in a nutshell: 1. Evaluate -> 2. Goals -> 3. Tasks -> 4. Calendar -> 5. Tools -> 6. $ 7. Go to step 1.
The thinking *behind* project is important. Check Amazon.com for used copies of Peterh M. Senge's "The fifth discipline: the art & practice of the learning organization." "The fifth discipline fieldbook: strategies and tools for a learning organization."
My 2 cents worth. If you are looking for boilerplate to use, that is also okay; post back and I'll drag Google for examples to use.
