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Deleted mails not going to Deleted Items Folder....

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6 replies

by raju.virtuegroup

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Hi all,

In our office we using Outlook 2007 for emails. I configured as IMAP client. I got a problem with Outlook. If i delete the mails from Inbox or other folders then its deleting permenantly. I unchecked the option (Tools --> Options --> Other --> Empty the deleted items folder upon exiting). Then also its not fixing the problem. I am unable to understand why its not going to Deleted items folder. I googled but i am unable to find a solution.

Please help to fix this problem.

Thanku.

6 replies

by tmalo627

Go to Tool > Options > Other > Advanced Options.. Check the box that says "Warn me before permanently deleting items." This alone won't fix the problem, but can maybe help narrow it down.

I know you can hit Shift + Del to permanently delete something. Maybe a Shift key is stuck?

by el superbeasto

After changing the setting, close Outlook and wait a minute before opening again. Maybe Outlook needs a reboot.

by thumbsup2

There is either a rule set to permanently delete items instead of sending the the deleted items folder, or there is an option under tools which does the same thing.

by cynthia culhane

I am having the exact same problem, the deleted items in my inbox when I delete them are being crossed off, but not moving into the deleted folder. Even when I look at the folder list, my old account has a recycle bin looking folder on the deleted folder and I don't have one for my new one. I created a folder, but of course it's not working and it's driving me nuts having 100's of crossed out emails in my inbox.

Thanks!
Cynthia

by sroque

You might want to check if you have filters turned on in your deleted items folder view. One common one is to show "Only items that are unread."

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