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Dell Latituude CPI Connection Problem

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by pompchas1 1 view

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I have Dell Latituude CPI connection problem. The system see the modem (sportsman) in device manager and it say all is working properly. But when I load Netscape ISP software, the system is unable to make the connection between the modem and the software. I reloaded the drives that were already there, I remoreed and reinstalled the modem logiclly and physically. Anyone with any idea would be welcomed. Its running on OS win98 2nd.

4 replies

by wcp

1. Network configuration: Make sure dialup adaptor and corresponding TCP/IP exist in Network Neighborhood.

2. Modem configuration: Make sure there?s only one modem entry in Modem in Control Panel.

3. Modem connection: Make sure the phone jack is connected to Line not Phone. Try replacing the phone cable. Try different phone wall outlet.

4. Run Antispyware.

Ad-Aware SE Personal http://tinyurl.com/9nj9n
Spybot S&D http://tinyurl.com/yrwy2
Adware Away http://tinyurl.com/z29t6

5. HW: Install the modem in another system. If it does not work, it must be replaced. If it does, Winsock may need to be repaired. http://tinyurl.com/lda9

by zlitocook

Dose your modem have any self check software? Try using the built in phone dialer to see if the modem is really working. Start/ programs/ accessories/ communications/ phone dialer, call a cell phone or someone you know to tell you if it worked. If this works then its a configeration problem with the software, give netscape a call.

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