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Difference between ADD and CHANGE in IMAC support?

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by robert.l.siegel

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Does anyone have a good definition that shows the difference between an ADD and a CHANGE in a PC Support IMAC "Install/Move/Add/Change"? I am trying to evaluate pricing on a support proposal.

Thank you!

Bob S.

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by garion11

I currently perform IMACs for a large financial institution in NYC. The terms "Add" and "Change" are defined into 2 ways. Add means if a user never had the software or hardware and wants to install it for the first time. Change is making a difference in an already existing software...that is not a problem. Meaning the program is functional but he wants to upgrade a component or something like that.

Adds USUALLY involve licensing and purchasing of some sort, while changes never do. Hope this helps

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