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Disappointed in TR - **Explicit Verbiage

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by klingon 2 views

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I gotta say it...i can't help but bitch for a minute...maybe someone else will agree with me...

I can't believe TR doesn't have the common courtesy to at least provide some sort of explanation as to what's happened with the site. I'm pissed off here!! I mean Shit!! If my email server goes down, or the company website, or one of the clients' websites is down, or whatever, my ass owes someone an explanation!! I'm shocked that TR hasn't said one f*ing word about it. TR is a business, and we're the ones that TR is generating the money from. If we weren't here, they wouldn't be either...So, having bitched like a little sissy, I say TR owes me some news GOD DAMMIT!!

Thanks...I feel better...

8 replies

by klingon

because of the people that come to this site every single day, so I'd say a whole friggin lot!! Nice to know there's a TR defender out there...Guess you don't care for an explanation? Guess you're not curious about what happened to the site last week? Suit yourself...I still want one..

by dragon katie

quite a bit considering the bunch of us that pay for the added access of tech pro etc
i would really like to know but i know we wont and i also know it will probably have soemthing to do with the cnet merger and maybe if the tech gods are listeningout there cnet and get this place workign correctly!

by veronica

Last week our DB team attempted to purge the database of some our our older discussions, and it didn't work right. There were problems for about a day with posting to various discussions and some discussions on articles were separated from the article. This is why some posts say "Where did all those other posts go?"
I believe the functionality has been restored, although some of the discussions have not been relinked to the articles.
Is that the information you were looking for?
Because we fixed the problem during the space of the business day, we decided not to annouce the problem to members, although we had the copy ready if the problem had stretched on any longer.

Veronica Combs
Director of community content
TechRepublic

by epepke

Yes, that's exactly the kind of thing that makes me, at least, feel better. Just a simple note, the courtesy that colleagues give other colleagues who are working on the same system. Even "We know it's broke; we're working on it" would be good.I think you should reconsider the policy of not announcing problems. We aren't a bunch of typical AOL users. When we don't get notes like this, we get the impression that TechRepublic doesn't think of us as colleagues.

by klingon

Sorry for the hostility in my original post. I feel much better now.

Thanks for the update!
:)

by generalist

Thank you for explaining things.

Knowing the reason why something is wrong is much better than speculating. But if you don't have any information about a problem, you can't help but speculate.

What you might want to do is have an 'oops' page explaining recent problems and their history. Knowing that a DB purge caused a specific problem can help the rest of us learn to be more careful about such things.

I've found, from experience, that if you tell the users that a problem exists you'll get fewer complaints and fewer phone calls and e-mails. And if you contact the power users first, they will often do the explaining for the users in their area.

by syscokid

Would anyone like to address the Techpoints problem? The fact that since the last upgrade the daily points do not accrue? And since the middle of last week, I lost a lot of Techpoints (about 10,000) for no reason? In fact, the top 3 scorers all lost about 10,000 points and the old #4 dropped off entirely.

This only affects the display of points earned for answering questions, not the total points displayed.

I've sent email on this but heard nothing.

I think this too is due to a database cleanup of some kind, since some of my old questions are missing too.

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