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Do I need Exchange?

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6 replies

by wlhs

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I am currently working with our company and we are using internet based mail with Outlook. We are running into a problem in our Tech support department. We have an email account that is Support@ourdomain.com
This account is being looked at by oneperson and he has to forward to other people. If we set this up with multiple people we have several email responses being sent out to the same people as we cannot keep track of what email has been sent. Does anyone have some ideas of what we could do to possibly make either an account that is viewable to multiple people and updated so we don't send out multiples, or another system such as Exchange where we can have a public folder where these emails can come in. I am not familiar with Exchangebut if this is the best option, could you give me an overview of the setup of Exchange. Thanks.

6 replies

by dheupel

One way to approach this issue with Outlook is to use a separate profile for the support@domain.com e-mail address, and then put the mailbox.pst file for this profile on a network share, and then point the client computers to all look at that mailbox.pst file for that profile (Internet mail service). Its not as elegant a solution as putting an Exchange server on your network, but it should work. However, you would gain a lot more functionality by installing an Exchange server, i.e.: shared address books/directories, scheduling, etc.

Good luck!

by robinarm

I think I had a simmilar question a while ago. The title of my question was;

"Extract attachments from Exchange inbox"
posted by Robinarm

There are two answers which I have not had time to look at properly. If either help you then any point values should really go to the origonal contributer.

by wlhs

Point value changed by question poster.
The answers would help me, but I need a way so that when the profile receives an email more than one person doesn't email the same person back. We just need something where the emails are either seporated evenly or show if they have been read.

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