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error on custom distribution list

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by sprinkl3s 1 view

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we are in the process of migrating to exchange from an outsourced email solution. one of my users has several distribution lists in their contacts. when they try and send a message to one of their distribution lists they get an error of "unexpected error has occured" i have tried researching this and have tried several things to figure this out to no avail. there is nothing in the logs. i am going to try installing SP 2 for office 2003 to see if it fixes anything.

15 replies

by sprinkl3s

I uninstalled and reinstalled office and it worked for a while, but not it is giving the error again. need help on this or CEO is gonna have my butt...

Nothing on the system has changed, it seems like an error in word, if i set outlook to not use word as the email editor it will work temporarily then stop working again.

Any ideas will be greatly appreciated.

by ba.eliyaz

How can we add multiple owners to a distribution list in windows server 2003.
If you find the soluction please mail me at ba.eliyaz@gmail.com

Waiting for your replys

by bud.huey

I am also having problems with Outlook 2007. I was able to Bcc a distribution list before, but now I get "an unexpected error has occurred" every time I hit "send" on an email to a distribution list. Any suggestions of a fix would be appreciated!

Thanks,
Bud

by gbollinger

The way I fixed this is by the following.

(Note that I did recreate my distribution list before I tried this fix though I don't think that was needed. Not sure.)

Most people when sending an email usually select the first couple of letters in the contact name or distribution name and it appears in the To: box and they move on. So try this first before recreating your lists.

When forwarding or creating a new email select TO: and choose your distribution name from the drop down list; then send. This should fix the memory association of the list for future sends.

If this doesn't work recreate your distribution lists and follow the aforementioned step.

by tonyandoc

Was having the same issue after updating a distribution list. Your fix worked.

by alicesmith4321

If you are getting unexpected error messages than there may be issues related with PST file corruption. Corruption of PST file is a common scenario which a user may face while working in Outlook. To repair corrupted PST file you may use Inbox repair tool which is an inbuilt application provided by Outlook to repair corrupted file but it may fail to work in some situation. In this case you may use PST recovery software to repair corrupted PST file. http://www.pstrecovery-software.com

by linas

Company emails where working on outside provider, now i moved all emails to exchange server, after the "big move" one of the customers cant use her distribution lists, whenever she try to send email to distribution emails she gets error - unexpected error occurred in Microsoft Word.

Any suggestions will be apreciated.

Linas

by sprinkl3s

have you tried rebuilding the distribution lists?

by stevesimnick

Don't know whether this is relevant to your situation or not but I've found that a distribution list name containing a space produces the error whereas the same distribution list with no space in its name does not. For example, a distribution list named "the gang" produces the error but the same distribution list, instead named "gang", does not.

by wesner01

I don't know how the problem was introduced but here is a simple procedure to fix it;
It appears that my different address groups were not known to Outlook when sending the email.
1. Rename the old group
2. Establish a new group with the same name
3. Move all of the entries from the old group to the new group
4. Delete the old group name

by misseva580

It was the space in the list name that was causing the error. Replaced the space with an underscore, and it now works. Thanks.

by stackhaus

Here is the fix that worked for me:
User recently deleted a DL and recreated a new one with same name.
He used the type the first few letters of name and then select from the pop-up method
1. Expand the list - error message comes up
2. Delete the listing from the to, cc, bcc list
3. Click directly on the address button or do a manual search from the address book (personal)
4. Select it from the items listed and then click on the to button at the bottom of address book
5. Try to send the list again

The reason it is stuck is because of the N2k file that stores the names. i bet if you do a search for this file and rename it, the issue will be resolved as well. This file stores the names that are typed in outlook so you don't have to type the whole name in the email fields. (This second method is untried yet)

by gerth

I just fixed the error by simply renaming the .NK2 file to outlook.nk2.old

not the best fix because the user then loses their auto complete but fixed the distro without having to recreate it.

in xp the file is at - c:\documents and settings\%username%\application data (hidden)\microsoft\outlook

not at a 7 machine but I think it is at c:\users\%username%\roaming\application data\microsoft\outlook

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