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Exchange Information store /exchange 2007

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by jineshkochath

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Hi,
Yesterday just installed my new exchange 2007 and I am trying to configure outlook clients and not able to connect users.
So, I ran best performance analyzer tool and I found that Exchange Information store not started message.

But when I checked store is working perfect.
Please find below the scan results :
The 'Services' string type value located in 'HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Setup\Services' registry key is missing or inaccessible. The Microsoft Exchange Information Store service will not start. As a result, all services that depend on this service will not be able to start. Please visit http://support.microsoft.com/kb/285116 for more information.

Please how to fix this issue
best regards

Jinesh Kumar

4 replies

by bfilmfan

What results did you get when you ran that utility?

by john.conway

Interesting that I find your name on a random issue we are investigating. I hope all is well.

All aspects of the servers "seem" to be fine with the exception of a critical issue reported when the Exchange BPA is run. All servers in the environment report the following critical issue:

The 'Services' string type value located in 'HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Setup\Services' registry key is missing or inaccessible. The Microsoft Exchange Information Store service will not start. As a result, all services that depend on this service will not be able to start. Please visit http://support.microsoft.com/kb/285116 for more information.

What is interesting is that the IS starts without any issue as do all of the other required services. The registry entries are all there and the values are accurate. The permissions on both the services and the registry key are all correct.

The environment is W2k3 x64 running E2k7, upgraded from another retired server running W2k3 32-bit E2k3 that was removed after the upgrade and migration from E2k3 to E2k7.

Has anyone seen this issue or have any ideas as to the cause/resolution?

Thank you,

--John

by tsfashu

Please check your Antivirus software it can block The Microsoft Exchange Information Store service yesterday i had problem this service was not starting then i uninstall my avast antivirus then start working just check .
Thnks
Tausif

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