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Exchange2000 - Public Folders

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We have created a task folder under public folders, w/ sub task folders for every support tech we have. I want the sub task folders to show up in each person's mailbox's task. In other words, can I redirect my mailbox "TASK" to view what is storedin a public folder.

Everybody needs to see what is on each other's plate and opening everybody's mailbox to do so is cumbersome. Also, it is difficult when tasks are sent via mail, they store in each mailbox's "TASK" and not where we are tracking our tasks at, under public folders. There has to be a way around this issue........ HELP!!

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by shanghai sam

This can be done.

You will have to use your puclic folders though.

If I repeat stuff you have done, appologies, but I am trying on to overlook anything. I will also assume you have working knowledge of Ex2K and abbriviate the instructions. If you need more detail, I can provide it.

1> Create your task folders from Outlook in your public folders. I would name them something like:

Tasks Brian
Tasks Joe
Tasks George

You will see why in a bit.

2> Assign permissions to the folders as appropriate.

3> In Ex Sys Man (ESM) and right click on each on of the new folders and go to properties. Assign each one a Simple Display Name that is the same as the folder name and uncheck the "Hide from Exchange address lists" box.
4> In ESM Go to "All Address Lists" and create a new address list. Call it Tasks, or whatever you want. Set the filter rules as follows:

Advanced Tab

Field >Public Folder > Simple Display Name

Starts With. . .

Tasks

(that is where the earlier naming convention comes in, so you can get all the folders, with one simple filter and it makes since if you are viewing the GAL.)

Now, whoever is assiging Tasks can assigning them to the public folder account by creating a task in their mailbox, clicking on "assign task" and choosing the Tasks Address list and picking the appropriate folder. The task will be sent via email to the public folder. The person whose folder it is will have to accept the task. At which time the creator will be notified in the mailbox tasks.

It works rather slick. Of course you can always assign tasks through the public folder as well.

by shanghai sam

I'm glad to find you! I have followed your instructions but a getting stuck at a couple of points. I will reward you even more points for helping me w/ this one. Then I'll ask another question that you might be able to answer for more pts.
Questions: 1. When I test this scenario, by creating a task and using the "Assign Task" button. I can select "Tasks Fred" from the GAL. Then when I hit the send button, Outlook informs me that "this task request is addressed to more than 1 recipient. Your copy of this task w/ not be updated". I checked the public folder properties for the Tasks Fred folder and deleted all but the 1 primary SMTP address, but I still get this alert. Also, the only downside I need to work around is to have a task request notice sent via email to the user of the folder. Otherwise a user won't know that tasks have been added to their public folder unless the periodically check. Should I add the users email smtp address, as another recipient? I think that this would cause confusion.

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