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Failed Windows Update

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12 replies

by maggot 1 view

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I have updated two machines today (XP Home Edition SP2) both got a failed update for XP KB913446.These machines are in different locations, one at work and the other at home. The other updates installed fine (4 of them). But this update didn't even download.

Clicking on the Icon to get information as to why the update failed did nothing.

Can anyone offer some enlightenment on this matter? I have posted here because I didn't feel like trudging through the Microsoft system to maybe get a reason or cause.

Is this update FUBAR?

Thanks in advance.

12 replies

by gary56789

For failed updates:
Start?Run?type ?services.msc? (without quotes)?open Automatic Updates properties?Stop the service (keep window open). Navigate to C:\Windows\SoftwareDistribution?rename this file. Restart Automatic Updates in the above Services window. Retry update.

The updates should now download properly, although I always like to reboot first before trying again.

by no angel

I have went step by step with 5 different so called techs and I stumpled over this just searching.and it worked..thank you so much.

by craig321

You can always check your update log and see what errors you have there.

C:\WINDOWS\WindowsUpdate.log

by maggot

Interesting development.... I used the link in the window for setting automatic updates, time etc...it worked this time. I did notice that the file download was larger than when it was shown using the Windows Updates in Start Menu. Perhaps it was incomplete when Microsoft put it on the servers?

by maggot

"Navigate to C:\Windows\SoftwareDistribution?rename this file. Restart Automatic Updates in the above Services window. Retry update"

Just curious, I looked to this solution but I was confused as to which file I was supposed to re-name, The whole folder?

Anyway I got it updated.

Thanks for your replies.

by thechas

lowlands has it right on this one.

There is a problem with the link to the file with either automatic updates, or Windows Update.

It never even downloads with either automated option.

It does download and install just fine manually.

Since you have your issue resolved, please award points and close the question.

Chas

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