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Field Laptops

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by wtdriscoll

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Looking at what other companies are doing in regards to field based laptop users. We use a dail-up to an ISP and then VPN into the network (Win 2000). I am looking what others policies are on support (problem solving). I have been using VNC internally, and some users are far away, how do you address problem solving over remote control of the laptop. Or do you. These are all WIN2K. Just not sure what is practical or not. Group wants support like they are part of the network. Go figure

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by carol

Relevant topic. Due to some problems within our building, several of our users have turned to working remotely, dialing in through VPN or direct modem to transfer files.

We also have Outlook Web Acess set up for our folks on the road to take care of business.

Last week I spent 2 days combing our network for communication problems, a couple of our VPN users insisted they could not get "in".

After checking every port, router and timing traffic in and out.. I drove to the site they both share. I installed my laptop and, got right into our network.

Yesterday I got a phone call stating that after nearly 7 hours of smooth communication, a user was locking up.

What I'm finding is, they have 100Mbps-LAN-speed expectations, but coming in from ISPs, which not surprisingly are battling the effects of Code Red II.

I understand the goal of keeping things "seamless" for the user *BUT*.. with these type of constraints (distance) it's not reasonable, they need to accept a few "waves".

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