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General Protection Fault

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14 replies

by cmhjon

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I have a BRAND NEW PC that runs Windows 95b and has 64MB RAM on it. It has a P3 800MHz processor and a 10GB hard drive. It runs on a 10/100 ethernet network. I installed the Word and Excel portions of MicroSoft Office 97 on this new machine. This machine prints to a networked HP LaserJet 4000 printer. I installed the drivers for it from the HP CD that came with the printer. The user SOMETIMES gets the following illegal operation error when she tries to print from Excel:

"EXCEL caused ageneral protection fault in module HPBXLB.DRV at 0003:00000e6e"

I believe the HPBXLB.DRV is an HP Printer driver but don't understand why the error occurs. In addition, I used to get a similar error on the users old machine. This is very frustrating!!!! HELP!

14 replies

by cmhjon

What is the difference between the PCL6, PCL5e and PS drivers? After the CD install is complete, it installs all 3 of these. Do I just delete the PCL 6 driver or can that be controlled in the CD installer program?

by earnest

You have three Icons in the printers folder. One for each of the three different drivers. The ps driver is th one I prefer but each to his own. By selecting the default printer and/or selecting which driver to use in the application print setup window will determine which driver gets to handle the printer. Also you might try setting the spool options inside the driver. Select driver>properties>details>spool options. Select RAW data and vary the bidirectional feature also. The driver might work and it might take the spool options. The pcl6 is the usual driver to print parallel data. Post Script usually is for data that uses lots of graphics and is modeled on the adobe type fonts. Some applications need the adobe so if you select it all timethen it doesn't have a chance to fail.

Thought I would just butt in here.
Good luck,
Bo

by wlakey

The pcl 5e and pcl 6 drivers are different in the way that they interperet certain information sent to the printer. In the installation, choose custom setup and just select the one driver that you want copied. This way you won't even install the other drivers. This may help out.
BJ

by wlakey

The pcl 5e and pcl 6 drivers are different in the way that they interperet certain information sent to the printer. In the installation, choose custom setup and just select the one driver that you want copied. This way you won't even install the other drivers. This may help out.
BJ

by raymond.caldwell

Some HP PCL6 drivers conflict with MS Office DLL files (this is also evident with some Lotus Notes applications). One soultion, with the other guys just told you is to use a PCL5 driver instead. HP printers are backwards-compatible so you can take advantage of older drivers. You can also consider using a HP 2000 driver as well, it's works trust me, I've used it many user's on the Help Desk and I believe Win95B has drivers for the printer in the CAB files. Try it out and Good Luck.

Ray

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