We are a mid size compnay and managment does not want to hire a full time help desk person to answer the phones. We are made up of 5 technicans that rotare a emergancey phone and handle all calls.
I was wondering if anyone could give us some help. We are looking to
change they way we handle our help desk and looking for some software to
help us We want a solution that would allow user to call into a
extension
and leave a message of the issue. The user then would be notified
automatically via a email or call that we received the message and we
are
working on it. Also technicians would receive a email that a call came
in
and the call would be added to a Que. A Voip solution would be great
since
we looking to move to Voip. Does anything similar to this exists. Some
type of call management system or call center software. Thanks,
Nick