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Help Desk Development

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by architech

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I have been recently tasked with setting up a help desk for a client who is a IT Outsourcing firm. The client is looking at several possible software apps- HelpStar and Track IT. These should be funtional with Whats Up Gold monitoring software. They are currently using Expertcity as an ASP for live Web interaction with clints. Do you have any past experiences or knowledge that I may borrow from.

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by pcammuso

I used Track-It at my last company. It worked really well, except that when the database got excessively large, performance became an issue and we had to upgrade the machine.

I evaluated HelpStar, but had problems during the eval with the install and customer service wasn't very helpful. If I had to choose between the two, both for cost and support I would choose Track-It

I currently ise What's Up Gold monitoring software to keep track of all my high end servers, routers and firewall. For the money you can't go wrong. It is very easy to configure, and customize. It has beeped me several times during a system crash. The advantage is you can get notified about problems and be pro-active before the users even know what's going on.

I highly recommend it!

Hope this helps.

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