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Help Desk Package

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by melomane

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Hi,
I am looking for the best Help Desk software package out there would take care of not only my help desk need but also my IT Inventory. I would like to have something better than TrackIT.
Thanks!

5 replies

by scott

We are implementing a package called Connectwise (www.connectwise.com). It looks really great from whatI have been able to do on the training company. I'm not sure what the price is, but I think it's kinda up there.

Scott

by charliespencer

I'm just wondering if they match mine. It works okay for the techs at our primary site, but it runs like frozen molasses from the remote site where I am.

by rod14

Hi there,

Try HelpMaster Pro at www.helpmasterpro.com

SQL Server database, lots of reports, and tracks jobs, clients, site, assets and knowledge base. Also has a unique 3-tiered templates system to build a helpdesk workflow. Includes web, desktop, escalation, active directory, and auto email-to-ticket generation.

Hope this helps,

Rod

by bharathipriya

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, inventory management Purchasing, Contract Management and Knowledge Base in one low-cost package. See the review of manageengine servicedesk plus here.

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