Help Desk software

Track-It is a very good inventory and help desk software, but it does quite a few things other than just help desk.

Have a look at http://www.blueoceaneurope.com/uk/
for a downloadable demo.

I used it and think its good.

Do you know Microsoft MOM 2000? One of the features of the product is a knowlegde database. And you can asign cases to a group of ITs (a Help Desk in this case) to solve them. It can work with MSDE or SQL.

Remedy is a nice program, It has both a SQL interface and can add a knowledge base of quick solve problems and troubleshooting history.

CONS are - price for development- but you can have it any way you want it.

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