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Help Me Not Get Fired

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13 replies

by redshift

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My boss' PC has been having trouble for the past few months, and I just can't seem to solve the problem. He gets the big "This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor."The error happens most often in IExplore, but Access, Word, Visio, and the MSN Messenger have all suffered from this.

The PC is a Pentium III 750 on an Asus mainboard with all of the latest drivers. The RAM is Micron PC133, of which there are 128MB in one DIMM, the HDD is an 8 gig Fujitsu with nothing special (on the Primary IDE), there is a 50x CD-ROM drive that is master to a Zip 100 (both of which are on the 2ndary IDE). The video adapter is an AGP ATI Rage Fury, the sound card is a Sound Blaster PCI (PCI version of the SB16), and the NIC is a Netgear FA-310. The OS is Win98SE with all updates installed, and we've tried IE 4, 5, 5.5, and 6 Public Preview - all of which behave the same.

Bear in mind that this is an intermittant error and under no circumstances has it been recreatable, which makes this especially difficult.

13 replies

by mphoffar

This could be anything...what's important here is what's in the details.

Off hand, I'd say try one of two things. Once is rename the shell32.dll and explorer.exe (in dos) and extract new ones from the cab files and copy them to their respective locations. Then rerun the setup for IE5 under the windows update folder.

The other things I would probobly try would be to bump the video acceleration down a notch and see if that makes a difference.

Good luck to you

Mark

by michael roark - ccna/da mcp 3csa

that's why the details button is there for, actually your boss's computer sounds just like the #2 comp on my desk. Hardware and action wise. Crashes are something that happens, it's a fact of life, (unless you're UNIX/LINUX based, then your motherboard would have to be on fire for it to crash...
My best suggestion is this...open the details, and post the details here,,
you will give everyone a lot better idea of whats crashing and direct them to helping you easier.
(kinda like talking to a mechanic over the phone "my car's broke, what's wrong with it")
Good Luck.

by redshift

IEXPLORE executed an invalid instruction in
module DISPEX.DLL at 016f:10002603.
Registers:
EAX=000000fb CS=016f EIP=10002603 EFLGS=00010282
EBX=004babf8 SS=0177 ESP=00dafbe4 EBP=00000000
ECX=82a638c4 DS=0177 ESI=00000020 FS=5747
EDX=8000f378 ES=0177 EDI=10000000 GS=0000
Bytes at CS:EIP:
ff ff 52 8b 35 00 60 00 10 ff d6 8b 45 20 50 68
Stack dump:
bfdf30bb 004babf8 00000020 00000004 00000000 00000000 00dafc2c 00000000 00000020 82a63bac 10002600 bfdf2e3a 00000020 00000004 00000000 00000000

by richard_barsby

Hi weve just had a pc with a similar problem to this and it turn out to be a failing memory module this was a 128 which we swapped out and hey presto problem solved.

The pc had behaved perfectly for 6 months before this.

Hope this helps

Rich

by michael roark - ccna/da mcp 3csa

I had an answer already typed up for you, then another link took over my window, and I lost it. basically, here's what I've found.
PWS also shares this file. If your boss is running PWS, you may want to turn it off, just to see if it's related.
there are many versions of dispex.dll
some of the versions (I know you said you had updated everything) crashed with javacreated strings, that were too long for the browser. you may want to try, just for the heck of it to extract the file from win98_31.cab
I think that PWS might have something to do with it (it shares it remember) and you said it crashed with the same error at other times.
So,
Without rejecting me again, disable PWS, and try to see if that has any effect on it.
I'll keep looking for other options.
Good Luck.

by kristie l

DISPEX.DLL is usually tied to IE. It could have been caused by new v. IE, security patch, win update.../ I have had other Microsoft prgs messed up w/IE\Java security patchs.

Un\reinstalling older ver of IE may not help. Older files don?t always overwrite newer ones, and IE shares its files w/other prgs. IE 5+ has a repair option ?On the Install/Uninstall tab, click Microsoft IE 5, click Add/Remove, click on Repair of IE, & then click OK."
If that doesn't work- try reinstalling a more stable ver of IE after renaming the dll (but all older files may not be overwriten).

Worst case of last resort. Backup EVERYTHING, created a boot disk that has the CD drivers, reformat, reinstall Win98SE from scratch. Although probably fixable, IE & Win are closely tied & it may take longer to fix than to get rid of by starting over.

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