On the PC:
Verify the network adapter is properly installed and recognized by Windows:
- Right click on My Computer
- Select Properties
- Click the Hardware tab, then click on the Device Manager button.
- Find the Network Adapters. Are all the adapters installed properly? (No yellow triangles or exclamation marks. Also check under "Unknown Devices" to see if maybe the adapter was not recognized by the system.)
- If the adapter is not properly installed, you will have to update and/or reinstall the drivers. This may involve a download on another PC or laptop.
Verify the IP address and DNS configuration:
- Right click on My Network Places and select Properties.
- In the list of connections, look under "LAN or High Speed Internet" for the PC's network adapter. Right click and select Properties.
- Find "Internet Protocol" in the list under "This connection uses..." and double click.
- In the Internet Protocol properties, select the "Obtain an address automatically" and "Obtain DNS Server address automatically" radio buttons, then click OK.
- Click OK to exit the network connection properties.
- If you made changes, the Network Connection should show a change in status. Ultimately, you want to see "Connected" as part of the status.
These settings should get you up and running. If that does not work, you can try one more step: reopen Device Manager, locate the network adapter, right click, and select uninstall. Confirm the uninstall, then let Windows find and reinstall the device.
If none of these steps work, you will need to contact somebody locally to take a look at your PC and the connections.
