Windows Forum

Ask something
Discussion Locked

"Help" unresponsive in WinXP

0 helpful
2 replies

by rock lobster

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Hi!
I have a situation where the "Help" function in Windows XP Pro is unresponsive. No matter what program is running, Help does not work. Going to Help And Support on the Start Menu is also not functional. I have tried the remedies as listed on the following web page, but none of them have helped. Here is the URL:

http://www.kellys-korner-xp.com/top10faqs.htm

Click on the "Why doesn't Help and Support work?" link.

If anyone has any idea what may be causing this, and how to fix it I will be most grateful!

Sincerely,
Rob

2 replies

by compgirlfhredi

Check this Q out in MSKB.
Q311842 Help and Support May Stop Responding When You Use the Network Diagnostic Tool.

Try this free online sannner for now to scan for virus's www.housecall.antivirus.com

Next defrag.

Next try this. Have your XP CD at the ready.

Start > Run sfc /scannow

This discussion is closed to new replies.