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How do I reactivate Vista Dialup

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by josephmwhite

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I have a Dell 1420 laptop that came with Vista Home Premium, which I upgraded to Vista Ultimate. After about a month of working correctly, Vista stopped 'seeing' the internal modem. The modem is present in the Device Manager, passes diagnostics, and will even dial and connect via HyperTerminal (I downloaded HT from Hilgraeve's website), but no Windows program can see or access the modem.
I use pcAnywhere and LapLink for remote client support. Both programs fail to report any modem present. Windows Fax and Scan and Dialup Connection both report that I do not have a modem. I even bought an external USB modem - same result: Device Manager sees it, passes diagnostics, Windows programs say it is not there! Anybody have any ideas?

3 replies

by oh smeg

The answer then tis to remove SP1 and carry on without it.

As this is a relatively new computer you should also contact Dell for a Solution as if it isn't SP1 Compatible you may have a option to having it replaced as Unservicable.

As the different versions of Vista as they all come on the 1 DVD Dell can not argue that the computer that you have will not work with the version of Vista that you have all that is different is the Product Key which enables different options when you install Vista to work. At worst if the computer isn't capable of running a new option that you have enabled like Areo it just will not run. Being able to connect it to a Domain instead of being restricted to a Workgroup makes no difference to the way that Vista works on the same hardware.

Col

by josephmwhite

No this started several weeks ago. I've spent at least 5 hours with Dell tech support (the result: "Gee that's weird!"). I see no reason to suppose this computer to be underpowered (Core 2 Duo T5250 1.5Ghz, 2MB RAM, Intel Mobile 965 Express). I have gotten intermittent messages that the Host Services Processes has encountered an error and has been shut down. I'd like to fix this without having to resort to a bare metal reformat, but am about at that point...

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