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September 23, 2004 at 08:50 AM
paymeister

How far should non-IT person go in asking IT staff for unofficial help?

by paymeister . Updated 21 years, 9 months ago

I am a non-IT person using MSAccess to do a *lot* of valuable IT-type analysis for my department and for the Corporate Office. Self-taught, I usually do things the hard way (having gaping holes in basics, I’m sure). I’ve bought membership in www.experts-exchange.com, purchased some good books, and am trying to do my homework first.

At our site we have an 9-person IT group that keeps 1000 computers running. They have always been very helpful when I get stuck, and I respect, appreciate, and like them a lot. Though I have no hint of this (yet), I fear that they might begin to dread my visits.

How should I approach them, and how far should I push them with 1) my work-related questions, since they don’t officially support Access, and 2) with my own questions from home?

I don’t want to become like the CEO’s wife I read about recently. Maybe I should bring doughnuts…

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