How to Stimulate a Passive Class?

I simply have to ask, do you happen to write instruction booklets for preparing government forms?

Please restate your question in a manner which can be understood.

Thank you, BFilmFan. I do not write those.
But in a simpler way.
You have to teach a group.
They will have to work with this software.
But they are reluctant to learn what it does.
What would you recommend:
1. Suggest that their bosses pay them extra for learning about the software?
2. Just try and use a part of the lesson to convince the group to learn as much as they can?
3. Convince their bosses to take into account that the class have learnt something when promoting their employees?
Which do you think would be the most promising way from your point of view?
Hope that is easier to understand.

One method to get a passive class moving is to assign a task that should be done in small groups. This creates small teams that have to work together to do something. Making it a competion to see who can figure out how to do the task and show the others makes it a little more fun. Then you can walk around and ask them where their problems are. Kind of forces them to get started doing something.

Picking the task is an important part of the process. Offer a selection of them for them to choose. This gets them involved by letting them select things that are of more interest.

If they don't see the value of training or how it may impact their career, you have a basic problem that should be addressed. Without knowing the situation, specific advice becomes more difficult.