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HP printers

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9 replies

by lhatcher

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We have two hp 4350 laserjet printers, both are connected to the network through jet directs. For the past week or so we have had a problem with them not printing. During the time when they won't print, i can ping them, and telnet, but cannot hit the webadmin interface. This will last for about an hour, bith alway stop working at the same time. I have snffed network traffic and dont see anything unusual.

9 replies

by bfilmfan

Is someone using the admin software to turn them off?

What errors are on the cards when they stop working?

by bfilmfan

How much memory is in these printers?

This isn't Token_Ring and they are beaconing perhaps? (Lawd am I really old enough to remember when that used to be a HUGE network issue? Sheshh)

How old are the cards in the systems and what BIOS revision level are they?

What does HP say?

by zlitocook

Things I would check first. What is being sent to those printers? Who is sending print jobs and what programs are they using? Look for jobs being stuck in the print Que and see if the jobs are too big or not sent in the correct form. Have one person send a print job to see if it works, then have others do it. Have you switched out the Jet direct device to see if it has a problem? Have you tried to delete one of the print jobs to see if it free's out the other jobs? One user could be sending bad or corrupt print jobs.
Just some thoughts on this.

by pierrejamme

Just a couple of thoughts. Do they get their IP number from DHCP or is it statically configured. What do you see when you check them in Internet Explorer?

Peter

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