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IE 5.5 can't find printer

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by topesblues

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We have a PC at one of our field offices that can't find a printer through the web browser. When you try to print something from a web page a message comes up saying,"cannot find printer". We can print from all other applications on the PC without any problems. The printer has been reinstalled and all the Internet Explorer updates have been applied. Any ideas?

3 replies

by fred gordon

When you are in IE5.5, Ctrl+P should bring up the standard Windows system "Printer" dialog box with the option to choose any installed printer for use. Windows is handling the print job, not IE5.5. If the dialog box doesn't come up you may need to reinstall IE.

by topesblues

That would be just like hitting file\print . The problem was that the system couldnt see the printer while in IE 5.5. Blowing away the user profile seemed to do the trick. Why I dont know. Thanks anyway..

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