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IE 5.5 install Problems

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Attempting to install IE 5.5 sp2 on W2K pro sp2. When setup is run for IE, a message pops up that
"A previous installation was not completed, reboot you PC and try again. Setup will now exit."
Rebooting does not help. The same message every time. ALso noticed that the previous installation of IE 5 is not in Add Remove Programs, so cannot attempt to uninstall anything. A MS techie suggested the following:
"Try renaming wininit.dll, urlmon.dll and wintrust.dll. You should then be
able to complete the install. Hope this helps!"

It did not help. Any suggestions??

Thanks

4 replies

by maxwell edison

Greetings,

This is a known problem to Microsoft. They describe it as follows:

SYMPTOMS
When you attempt to install Internet Explorer, you may receive the following error message:

Windows Update Setup

A previous program installation wasnever completed. You need to restart your computer to complete that installation before running Internet Explorer Setup. Setup will now close.

To see the whole explanation and RESOLUTION, follow this link (REMOVE SPACES that might have snuck into the pasted URL).

http://support.microsoft.com/support/kb/articles/q221/8/63.asp

Good luck,

Maxwell

by maxwell edison

.
.
The Resolution:

WARNING: Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

Locate the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager
Delete any PendingFileRenameOperations values in this key.

You may also need to check for and remove pending file rename operations in the following registry keys:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
NOTE: If the problem is still not resolved, check for the existence of old installation files in your TEMP or TMP folders, check for the existence of a folder named "$!$!$!$!" in the root folder, or try emptying the Temporary Internet Files folder.
To Delete Temporary Files
Double-click My Computer, double-click drive C, double-click the Windows folder, and then double-click the Temp folder.

Press CTRL+A to select all the files in the folder.

Press the DELETE key.

Close My Computer.

To Delete Temporary Internet Files
On the desktop, right-click Internet Explorer, and then click Properties.

Under Temporary Internet Files, click Delete Files.

Click to select the Delete Offline Content check box, and then click OK.

Close Internet properties.

by shanghai sam

Thanks, it worked great. Funny how the MS techies on the MS newsgroups didn't know that. Actually, the TR newsgroups are 100xs more helpfull than the MS ones.

-rbf

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