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IE not connecting with AOL installed

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by shortstuff

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Hi I recently setup a home network for a customer using 2 XP machines ( all sevice pks and updates installed) a laptop and a dynamode R-ADSL-C4W-G adsl router/access point. he has a AOL account which once configured allowed all of the machine to acess the internet using AOL's browser. They can all talk to each other and use a networked printer so I know the network is fine. However, the cutomer wants to use IE for checking his bank details etc, which AOL's browser wont allow. The thing is IE will not connect to the internet. Ive altered the settings in 'connections ' to 'never dial a connection' and 'dial whenever a network conn. is not present ' but that makes no difference. I've also tried it with the internat firewall dissabled, but again no joy. On another note, a couple of anti virus programs dont connect to the net to update either.
Anybody got any idea's?
many thanks
glenn

11 replies

by p.j.hutchison

Look in Network connections and make sure TCP/IP for card has an IP address or type IPCONFIG /ALL to view settings. No IP, no connection.

by shortstuff

As I mentioned it is connecting via the AOL browser, just not through Internet explorer. The network address is allocated dynamically via DHCP on the router, so thats not the problem. I also made sure the gateway was properly setup.

by willcomp

Are you able to browse other web sites when connected to AOL (e.g. go to Yahoo.com and see Yahoo home page)?

I've see several systems where one could connect to AOL itself and access AOL internal features but could not browse the web. Problem was corrupt winsock layer. Running WinsockFix.exe should cure that problem.

By the way, AOL browser is modified version of IE.

WinsockFix can be found here:

http://www.tacktech.com/display.cfm?ttid=257

Dalton

by shortstuff

Hi yes as I mentioned the AOL browser is funtioning properly with all webnsites viewable, however the customer wants to use his online banking which his bank has told him is incompatible with AOL's browser, and the thing is the same happens on the other machines too, so I doubt the winsock would have been corrupted on all systems.

by dmiles

Configuration settings for IE and AOL are incompatible for reasons that Microsoft was in court for Monopoly

What may work is that customer will need to have both IE and Netscape on his computer, Use netscape when using AOL browser,make sure that IE is configured for 128 bit encryption and any firewall configurations allow site to be opened

by shortstuff

I did try installing Firefox actually just to see if a fresh browser would connect the problem and again the same thing, its as tho the internet coection isnt there, yet I know its present.

by sgt_shultz

you are talking thru your hat you guys. have you ever networked aol? what a can of worms.
if you call aol tech support, they will know this one. you can't use netscape or other browsers with aol unless you have the aol browser open in the background (ugh) AND the client pcs have to have special settings in the AOL location. the different versions of aol are well, different and you didn't mention your version so i feel off the hook to give you exact instructinos. call aol and get help. basically what you have to do is have both the connection type and the login script set to Home Network. if you do not see this choice you have to get online and type 'go home network' in aol and it will add the setting. i am not kidding. you are lucky you got it routing at all imho. next time post which version...

by shortstuff

Hi Sgt, its version 9 of AOL's browser, and to be honest they were the first people I called. (twice so far! lol) the first time I was told to re install the ACS ? which I did and which should have given me the option to use IE from aol. That never appeared. the second time a guy ( he seemed lost actually) told me to uninstall IE and reinstall it, 'that will do the trick! ' well as you know it didnt! lol
is the 'Home network' an option in AOL's preferences? or where would I find it please?

by shortstuff

Hi Guys turns out its very particular which router you use .. in this case we used the recommended netgear one and everything was sweet .. AOL eh?? who'd have it????

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