I have been having difficulty helping a customer restore her Incredimail data. The Incredimail folder was burnt to CD and Windows was reloaded. She then downloaded the latest Incredimail and no matter what I do I cannot access the old data for her. Even renaming the data folder (and moving it)then copying the original data folder would not work. Tried renaming the old data folder and changing the registry to point to that folder resulted in Incredimail not starting correctly.
It would seem that the problem is that the data is saved in a different version of Incredimail than the one now installed and there is no backward compatibility. If this is so I think its rather slack.
Is there a way to solve this? (Now the hard drive is reformatted I don’t know what the original version was or (even if I did) how to get hold of that version…if that is the problem.