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Inspiron 6000 log in issues

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3 replies

by bronn 1 view

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I received this laptop and can't get into it at all. There's a password right at boot up. I've taken the keyboard out and removed the battery, tried the dell factory passwords, a boot disk all to no avail. Any ideas??? I can't find the original own

3 replies

by seanferd

Call Dell. You'll have to be able to prove you are the legal owner, and it will probably cost you. But you can always find out what your options are.

As you seem to indicate this is a system (BIOS) password, no boot disk will help. If removing the battery worked, it wouldn't be much of a security option.

by pandppc

Before you call Dell, go to www.support.dell.com. Get help for that service tag and look for an option somewhere around there to register ownership or report it stolen. If you can take ownership, then it has not been reported stolen and you can get assistance from Dell. That is a power-on password. There are a few models for which a boot disc password crack exists but if you don't have that, there is NOTHING you can do. Dell is the only one who can help you. And yes, they will charge you for the tech support since it is not in warranty, but it would be even more if you are not the owner.

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