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installed printers disappear

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One of my Dell Optiplex boxes "forgets" it has printers installed. When the user trys to print...error error. It tells her that there are no printers please check for connection. All the printers installed are across a network. Ideas anyone?

10 replies

by jpt

What version of Windows are you running. (if you are running windows at all). I know with Windows 2000 Pro you have to install the printers for every user that connects to the network from one computer. eg. if you have 5 people logging onto one computer then you need to set up the printers 5 times.

If this is what you need post a comment with more information.

Thanks

by yagar

Are you running Novell?

Certain Versions of Novell client that we ran had this problem. Some sucess with removing a line from the Win.ini

"load=spool32.exe"

by yagar

The only other thing I can think of,
Some Epson printers, when installed with their "Status monitor" software caused some problems. Ended up getting a bare driver from the web that did not have all the extras in it and problems ceased.

by robert_blue

How is this machine set to recognize the printer? The best way to connect with a network printer is to map a network drive, by finding the printer through your network, and then right-clicking it, or right-click on Network Neighborhood, and select map network drive. If you use the second method, you must have the exact path, and type it in manually. after you have mapped the drive, configure your computer to access the printer through that drive, rather than searching the network to find theprinter each time you click print. I hope this helps. Good Luck.

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