Desktop

Ask something
Discussion Locked

internet explorer

0 helpful
4 replies

by tigers7612

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
customer just added dsl to their system. restarted the machine and everything was fine. about 2 minutes later the internet explorer shut down and won't guve access. they still have all they messangers running but no explorer. they are running winxp with service pack 2 installed on a dell demension. everything is up to date just no internet explorer. tried the same disk and modem on another computer that they have and it works any help here?

4 replies

by valis

resintall ie?

if their email works, send them the ieinstall.exe file from ms.com

by oz_media

Can he ping the ISP or common sites like Yahoo?

IF an IE reinstall fails, remove and reinstall the Network card, update the drivers and run IE Connection wizard again. Probably just a changed default setting somewhere.

Has his ISP not helped him check all settings?

This discussion is closed to new replies.