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[b]The easy answer here is get your brother to take the NB to a Authorized Toshiba Service Agent. After he proves ownership they will be able to fix this issue. It's even possible that this is one of those Toshiba's that sets it's own Password and Toshiba may clear it for free if it is.[/b]
Toshiba keeps this information to their Service Agents only so there is no other way to clear this short of changing the M'Board in the NB.
