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IT Metrics

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by pkiefer

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I am the IT Director for a multi-site manufacturing company. My company is looking to compile a list of key performance metrics by department. What are some the metrics that are typically quantified to measure IT?

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by realgem

Some typical metrics are:
System downtime (% by system)
System capacity. Network, disk, etc.
For service requests:
- number received
- number completed
- number in process
- number in queue
For projects:
- baseline budget and schedule
- projected completion time and cost

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