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Lanrover/E Plus 5x & hunt group

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by nlittle

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I have two Lanrover/E Plus rack modems. Phone company says phone #'s are part of a hunt group (16 lines total). I can get only 1 line to answer a modem dial-in. Next caller rings forever with no answer. Can't find any documentation on the product.Any ideas on how to properly set this up so that first caller gets in. Then next caller automatically rolls over to next modem and gets answered, etc. Help please! The callers are getting hostile!

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by bmyers

I believe the Shiva products were purchased by 3com. You can search their web site for Shiva Net Manager 5.7. I believe it is the latest (and last) software manager for the product. In Shiva Net Manager, you have to assign telephone numbers to the ports under the "ports: phone numbers" configration screen. This lets the lanrover know that there is a signal coming from the modem. Your hunt group is probably working, but the users are getting ring ring ring because the lanrover is not letting themodem answer. Don't forget to "set configuration" under the Action menu after you have made configuration changes.

by nlittle

Thanks for your info. I had already assigned phone numbers, etc. Also, I have Net Manager 5.0. Couldn't find 5.7 on their website. It also turned out that none of this was the issue. As usual, it was go back to the basics for troubleshooting. The people who had originally installed this for me had neglected to plug in the phone lines to the modem. Geez. Found this out when looking for the exact model number on back of the modems. Plugged the phone lines into the modem....and like magic it works!

by bggb29

Shiva was purchased by Intel. I would think that you would not have to do any configuration with shiva for this. I have a hunt group on multiple modem racks and the devices did not have to be configured for rollover. A hunt group rolls over to the next number that is free. Can you busy out the modem connected to the primary phone number, if you can will the line hunt for the next free modem.

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