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Looking for application support forms...

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In order to move an application from its development environment into production, I want to find a form that can be completed by the developer- like a checklist that can be used by the production support team to collect all the information needed tosupport the new application. I haven't found a good resource for technical forms yet.

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by jooehrlein

I would start with the basics and create my own. There will be some things that won't be relevant in your situation that might be relevant in others and vice versa.

1. Operating Systems Supported
2. Disk space required
3. List of all files to be deployed and where they will be installed (and whether this is accomplished via an installation program or must be done manually)
4. Assumptions about other programs on the user's machine (e-mail client, database drivers, Word, Excel, etc.)
5. Minimum processor speed & memory
6. Any required other hardware (scanner, bar code reader, etc.)
7. Systems work that must be done to enable a user for the application (adding a user to a database & granting permissions, granting access to a certaindrive, etc.)
8. A list of all available documentation for the project (help files, training material, manuals, use cases, whatever).

For your situation, think of the last few "gotchas" that have happened after a deployment and add things to the form -- only you know your users and your developers.

Remember that the forms could be dynamic. As you discover something else that you wish was documented, add it to the template form and go back and add it to the existing ones, too.

by la in ohio

I already created my own form for this, I just want to know if there are some existing standard forms available. Obviously, my company is not the first to do this. PMI offers a book of Project Management forms, but they lack technical ones (like DBA support requirement forms, etc.). I want a resource suggestion.

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